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FAQ

What building materials products do you offer?

We offer a wide variety of building materials products, including 9 major categories such as kitchen & wardrobe, doors & windows, flooring & staircase, lighting, marble & granite, furnishing materials, metal & glass, ceramic tiles, sanitary ware, and appliances, with a total of more than 200 products to meet the needs of various residential and commercial building projects.

Can the products be customized?

Yes, all of our products can be 100% customized according to your needs and the situation of the project site to ensure that they meet your expectations and construction specifications.

How can I get a product quotation?

You can fill in the online inquiry form on the “Contact Us – Shop (I want to buy)” page of our website, submit your procurement inquiries and related product questions, and we will quote you within 24 hours; you can also call +86 13326709312 or contact us via whatsapp (+86 13326709312) to get a quotation.

Do you provide one-stop service? What does it include?

We provide one-stop service. It includes pre-sales service, such as saving you the time to search for building materials; in-sales service, covering design, measurement, production, delivery, installation and other links; after-sales service, providing quality assurance, etc. For details, please refer to the “One-stop Service” section of our website.

How does the company's scale and strength manifest?

The company was established in 2006 and is located in Foshan, Guangdong, China. It has a professional team of more than 400 people, including more than 100 designers, who can customize solutions for your projects. The business center in Foshan has 10 product display areas with a total area of 20,000㎡. In addition, we are building three storage, processing, logistics and distribution service centers with a total area of more than 100,000㎡ in Guangxi, Jiangsu and Guangdong. At the same time, we are also a GSKA merchant on Alibaba International Station, with 18 years of experience in building materials manufacturing and sales, and our products are exported to more than 120 countries.

Can you introduce some successful project cases?

We have many successful project cases around the world. such as projects in Europe, Africa, Asia, America, Oceania, etc.

How can I visit the company's showroom?

If you are interested in visiting the showroom, you can make an appointment with us through the contact information provided on the “Contact Us” page, and we will arrange relevant matters for you. You can also view the relevant videos and introductions of the showroom on the website to get a general understanding of the showroom in advance. The showroom has an area of 20,000㎡ and displays more than 200 kinds of products, including kitchen cabinets and wardrobes, doors and windows, bathroom accessories and tiles, marble and granite, furniture and lighting, curtains and wall panels, etc.

What is the minimum order quantity for cooperation with you?

We have no minimum order quantity requirement. No matter the size of your project, you can cooperate with us to obtain the required building materials products and services.

What payment methods does the company support?

The specific payment methods can be negotiated and determined according to your order situation and cooperation method. Common payment methods include bank transfer, online payment, etc. After you confirm the purchase intention, our sales team will provide you with detailed payment guidance and information.

Do you provide international transportation and installation services?

We provide international transportation services and manage every step of your project from design, production to the delivery of containers to your city. For installation services, we also have a professional team to provide assistance to ensure the correct installation of products. The specific details can be further discussed and determined when communicating with us about your project needs.

To which regions can your products be shipped?

Our products can be shipped to numerous countries and regions around the world. Thanks to our extensive logistics partner network, our service scope covers major regions such as Europe, Asia, North America, South America, Africa, and Oceania. No matter where your project is located in the world, we will go all out to meet your needs and supply you with high-quality building materials products.

How to become a sales agent of the company?

If you are interested in becoming our sales agent, please visit the “Contact Us – Sales & Agency (I want to sell/agent)” page of our website for details. We expect our agent partners to have experience in the building materials/furniture industry and be able to conduct business in accordance with the terms and conditions of the International distributor agreement contract, including importing our products (exclusive or non-exclusive agency), stocking products in the local warehouse or directly shipping from our warehouse, being responsible for local after-sales support and service, and assuming local credit risks and tax liabilities.

What are the quality standards and warranty periods of the products?

Our products are certified by the International Building Materials Quality Association and meet strict quality standards. For example, the products meet the E1 emission level, pass the formaldehyde release test of the European Chamber of Commerce method EN 717 – 1, and meet the strict emission standards of the California Air Resources Board (CARB). Most products provide a warranty period of 2 to 5 years. The specific warranty policy varies according to the product. You can consult in detail when purchasing.

What should I do if the goods are damaged during transportation?

If the goods are unfortunately damaged during transportation, please contact our customer service team immediately and provide detailed information such as photos of the damaged goods and the transportation tracking number. We will conduct an investigation with the logistics carrier to determine the cause of the damage. Based on the investigation results, we will take corresponding measures, such as reissuing the goods, providing repair services, or giving reasonable compensation, to ensure that your rights and interests are not damaged and that you can smoothly proceed with the project. At the same time, we will also strengthen the supervision and management of subsequent transportation links to avoid similar problems from happening again.

How to handle if there is a quality problem after receiving the product?

If you find a quality problem after receiving the product, please contact our after-sales team immediately. You can inform us of the detailed situation through the contact information on the “Contact Us” page. We will provide solutions according to the specific problem, which may include product repair, replacement or return, etc., to ensure that your rights and interests are protected and you can enjoy worry-free after-sales service.